Star H Equine Insurance
Office: 877-827-4480  
About Us  
Star H Equine Insurance Staff

Star H Equine Insurance was founded by Butch and Lucinda (McIver) Human and is an insurance agency devoted solely to serving the insurance needs of the equine industry.

Butch Human

Star Butch Human
877-827-4480 Ext: 211

Butch Human, Co-Owner of Star H Equine Insurance, is a graduate of the University of North Carolina with a degree in Business Administration and a Major in Insurance. He has over 45 years insurance experience and over 50 years involvement with horses, having ridden several World and National Champions and Reserve Champions in both western pleasure and cutting. He currently rides and shows reining horses with his wife, Lucinda. In 2011, riding ‘Mr. Jerry Jac’ Butch earned his NRHA Green Reiner Buckle!

Butch Human

In addition to his extensive insurance career, Butch also retired from the United States Marine Corps with a rank of Colonel. He served in the Republic of Vietnam as an infantry platoon and company commander. For his service in Vietnam he was awarded the Bronze Star, Navy Commendation Medal, Vietnamese Cross of Gallantry and the Purple Heart.

Butch was the founder and former owner of Horse Insurance Specialists, Inc. in Pilot Point, Texas, which he built into one of the largest equine insurance agencies in the United States before selling the business in 1997 with the intention of retiring. After five years Butch realized that he was bored with retired life and decided to re-enter the equine insurance business, starting Star H Equine Insurance.

In 2007, after completing the tough 3 year program, Butch was awarded the insurance designation “Agribusiness and Farm Insurance Specialist.”

Lucinda Human

Star Lucinda Human
877-827-4480 Ext: 203

Besides handling the day to day duties of running the backside of the agency, Lucinda works with clients and prospective clients on their farm and liability insurance needs. She is a licensed insurance agent and holds the hard earned Agribusiness and Farm Insurance Specialist (AFIS) designation

Lucinda Hunter

Lucinda successfully showed Hunters for almost 30 years, winning many Equitation Medal Finals and Year-End Hunter Championships, both as a Junior and as an Adult. She was an active NCHJA (NC Hunter/Jumper Association) Board Member for years, and judged NCHJA “C” level hunter shows for over 25 years. Lucinda also enjoyed sitting on the Board of Directors of the NC Horse Council for several years.

Lucinda Stop

In 2003, Lucinda made the switch from showing hunters to showing reining horses, achieving her first reining goal in 2007 when, riding her ‘Mr Jerry Jac,’ placed 2nd in the very competitive and prestigious NRHA Rookie of the Year Finals. Lucinda has continued to show reiners, such as her “Baroom Gunslinger” on which she earned year end championships and NRHA Top Ten Finishes for several years. In 2014, Lucinda tried her hand at showing Futurity horses for a few years, finding it to be quite a fun challenge. Currently Lucinda is enjoying showing her wonderful Buckskin “Made By Magnum” (Bentley) in the Non-Pro Ancillary classes as well as some 7&Up Derby events.

Lucinda stop

Lisa Steller

Star Lisa Steller
Director of Horse Insurance Division
877-827-4480 Ext: 208


A lifelong equestrian with a unique background in several disciplines including hunters, dressage, and endurance, Lisa is fully-equipped to help you with any equine mortality and major medical insurance needs.

Lisa received her animal science degree from the University of Georgia and spent 10 years working at Mississippi State’s vet school before moving to North Carolina. She joined the Star H team in 2007.

Lisa has two daughters, Kelsey and Amy. Kelsey, who inherited the horse gene, rode on the equestrian team at Appalachian State and now rides in the Raleigh area. Amy, her youngest, played collegiate basketball at Guilford College and will graduate with her doctorate of physical therapy from Western Carolina University in 2020. Lisa is active in the Winston-Salem dog community and is currently competing with her two rescues in events across the state. She is also an avid hiker and has completed Rocky Face Mountain's vertical mile challenge multiple times.

Lisa Steller

Cathy Boles

Star Cathy Boles
877-827-4480 Ext: 202

Cathy looks forward to assisting you with your farm and liability insurance needs.  She came to Star H in 2016 with 10 years’ experience in writing farm coverage while at Johnson Insurance/Johnson Farm & Ag Insurance in Mocksville with a focus on poultry/hog/crop farms.  Licensed in 2003 she started in personal lines, moving to farm/small business in 2007.  Cathy has earned both Certified Insurance Service Representative (CISR) and Agribusiness and Farm Insurance Specialist (AFIS) designations.
Cathy is married to Donald, and they have 2 grown sons, Mark and Randy who live in south Charlotte and Sedalia, NC respectively. Randy and his fiancé Hunter Kinley are to be wed August 2020.
As a young girl Cathy had a pony named Prince for years, then moved on to Dusty, her thoroughbred/quarter horse mix.  She and Dusty had many adventures together, never in the show ring, just pleasure riding until his untimely death a mere 6 weeks prior to her and Donald’s wedding.  Marriage, raising a family, various jobs has kept her from owning another horse, but she has lots of fond memories to pull from.

Now she enjoys babysitting her grand-dog Daisy when Randy and Hunter are out of town.

Cathy Boles

Allison Trottier

Star Allison Trottier
Mortality and Major Medical Specialist
877-827-4480 Ext: 210

The youngest member of the Star H group, Allison Trottier, began riding saddlebreds at age 8. She moved from saddleseat to hunters when she attended UNCG, where she became the equestrian team captain during her sophomore year. Allison graduated with a B.A. in Nutrition with a minor in Health.

Allison loves her dogs Beezie and Bernie who are fur-friends to all. She has a quarter horse named Dr. J whom she learned the discipline of reining. Although he’s retired, she has ridden two other reiners to compete in Beginner and Green Reiner classes, earning Top 5 finishes in both the VRHA and SERHA reining associations. Allison will continue to show in 2020 in the NRHA Rookie Reiner.

A life-long sports fan, you can find Allison in downtown Winston cheering for her team during hockey season.

Allison Trottier

Valerie Cobler

Star Valerie Cobler
Administrative Assistant
877-827-4480 Ext: 207

Valerie was the first employee hired by Butch Human when Star H Insurance office opened for business in 2004.  Valerie worked part time until 2008. Four years later, she was asked if she would consider returning to Star H again, and she said yes.

Valerie retired after a 32-year career as an Admissions Officer at the North Carolina School of Arts, now known as the University of NC School of the Arts.  With an interest in the arts, especially music and dance, this was the perfect work environment.  Valerie is now in her 17th year as a member of a local tap dancing group that performs several times a month.

Valerie and her husband, Larry, have been horse owners for 25 years.  For approximately 20 years they owned Paint horses, specializing in trail riding.  In addition to local riding, they also took riding vacations throughout the western US and Canada.  Valerie  is the only one that rides now and enjoys trail riding her Morgan horse, Nathan, with friends.  In addition to trail riding she also was a volunteer for several years with a local therapeutic riding program.

Marissa Ruffalo

Star Lisa Jones
Administrative Assistant
877-827-4480 Ext: 206


Lisa Jones and her dogs

Marissa Ruffalo

Star Marissa Ruffalo
Business Manager
877-827-4480 Ext: 201


Marissa is the latest addition to the Star H Insurance Staff. She joined Star H in February 2018 after relocating here with her husband, Tim, from Chicago, IL. Her primary role here at Star H is accounting, but she assists with day to day operations as well as the mortality department’s checking and distribution of policies.

Marissa is a seasoned office support manager with over 30 years’ experience. Her experience in the corporate world of Chicago began in accounting but quickly grew to include other roles that involved human resources, business administration and other undefined roles as needed. Before relocating, she spent the last 20+ years with the same employer, taking on a multitude of tasks that helped her expand her knowledge and experience in the business world.

In addition to her administrative work, Marissa is involved in fostering dogs for local rescues. She has two dogs, Bailey and Otis, who she adopted from Forsyth County. She also loves fitness, competing in body building shows in her early years of weightlifting. She is married to Tim, and has two grown children and four grandchildren who range from 6 months to 11 years old.


Marissa Ruffalo

Star Jana Brown
Jana Brown
Administrative Assistant
877-827-4480 ext. 207


An experienced Administrative Professional, Jana came aboard in April of 2018 on a part-time basis.  She supports the office staff by coordinating horse policies, confirming mortgage documents and assisting wherever needed.

She started her career at the age of 15, working as a secretary for an Army Colonel at the U.S. Army Corp of Engineers in Walla Walla, WA.  Here, she quickly learned discipline and direction as the Colonel gave no one a second chance.  After the Colonel, she polished her administrative skills with employment in a variety of industries including engineering, manufacturing, radio, health clubs, auto and health insurance and childcare.  Her background in insurance started while living in Phoenix, AZ when she landed a position in a call center at The Hartford.  Working as an auto claims adjuster for 8 states, she discovered her passion for customer service and would go beyond her job description to assist customers as much as possible.

Jana Brown

Jana earned her B.B.A. at New Mexico State University where she studied Business Management with emphasis in Organizational Behavior and Human Resources.  She also studied a young man named Steve Brown who became her husband 6 years after graduating. After a year of marriage, Steve had an opportunity to move to North Carolina and, with a lot of discussion, they left their families and moved to North Carolina.

Jana and Steve have rooted now in North Carolina and truly enjoy the climate and day trips North Carolina has to offer.  They especially enjoy raising their kids, Amber and Jasper, here.  Jana’s time at home is spent doing laundry, homework, preparing lunches and turning meltdowns into laughter.  She has always had a passion for horses but never had an opportunity to work with one.  She had chickens as a kid and recently gave her kids a few chickens as their first pets.  The kids love to help her with the day to day chores of feeding, watering and letting the chickens out of the coop to forage.  Their favorite part is checking for eggs.

Jana Brown

* The information provided here is intended to be a brief summary. Please contact Star H Equine Insurance and/or review your policy for more detailed information.

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